Frais de livraisons offerts

Conditions générales de vente


The website www.double-noeud.com is managed by Perouse de Montclos Guillaume as French auto entrepreneur status registered under the SIRET number 831 922 596 00018.

The registered office is at 116 rue Stéphane Déchant - 69350 La Mulatière (hereinafter referred as "Double Noeud").

Phone : (+33)6 72 72 27 47 (price of a local call)

E-Mail : contact@doublenoeud.com

 

I- Customer

The customer declares to be a natural person, at least 18 years of age and having a legal capacity or parental autorization to place an order on the website. When registering the customer's personal data in "My account" section, the latter must ensure that the mandatory data it provides is accurate and complete. In case of error in the recipient's address information, Double Noeud can not be held responsible for the inability on delivering the product. Double Noeud reserves the right to cancel any order when the customer's IP address is domiciled in a different country than the billing and / or delivery address.

 

II - Product

The products offered on sale are those described on the website. Double Noeud brings the utmost care in the presentation and description of these products to provide the most informations to its customers.

Colors: Double Noeud is doing its best to present as realistically as possible the colors of the products that appear on the website. However, displayed colors depend on the customer's screen, we can not guarantee that the color displayed on the customer's screen correctly reflects the color of the product upon delivery.

Should you have any questions regarding a product, delivery or return, please contact our customer service by e-mail at contact@doublenoeud.com

 

III - The order

The order made on the website is subject to compliance procedure set up by Double Noeud concretized by a succession of steps that the customer must imperatively follow to validate the order. The customer will have the possibility, before definitively validating his order, to verify the detail of his order and its total price, and to correct any errors before confirming the latter to express acceptance. Any order confirmed by the customer constitutes a contract of sale and acceptance of all the stipulations hereof.

Double Noeud will refuse any order from a customer with whom there is a dispute or incident relating to the payment of a previous order or that would contravene the provisions of this agreement. It will also refuse any order in the following cases:

  • The item ordered is no longer in stock;
  • Double Noeud was unable to obtain payment authorization;
  • An error has been identified in the product information, including price or promotion;
  • Double Noeud suspected fraudulent activity.

    For all these cases, Double Noeud will inform the customer by e-mail. If there is a defect or an error from the customer towards the contractual elements of the present General Conditions of Sale, Double Noeud reserves the right not to treat the order.

    A confirmation e-mail summarizing the order (products, prices, availability of products, quantity ...) is automatically sent to the customer by the site www.double-noeud.com. The customer has to accept the use of the e-mail for the confirmation of the contents of the order. Facts are available by mail.  

    The order will be taken into account only when the payment has been sucessful.

     

    IV - Price and Method of payment

    I. Pricing

    Product prices are shown in euros but other currencies may be used.

    Double Noeud reserves the right to modify its prices at any time but the product will be invoiced based on the rates in effect at the time of the order registration, subject to availability.

    II. Method of payment

    Payment is made when the order is completed (and not on receipt of the package). 

    Purchase are settled either by:

    • Credit Card (CB, Visa, Master Card, ...). The customer accesses a secure area provided by a bank, which ensures the security and registration of the payment order. In no case Double Noeud may access on the customer's bank information. 
    • PayPal. The customer with a PayPal account can pay for his order via his account. The connection and the payment by Paypal are secured. Double Noeud is processing PayPal payments with Stripe which totally safe for the customer.