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FAQ (Frequently Asked Questions)


  How can I track my delivery ? 

Please kindly write us at contact@double-noeud.com and include your e-mail order number, we will get back to you as soon as possible.

 

  How long does delivery take ? 

We guarantee that our products are delivered on time. Our products are delivered all around the world before 60 days from the payment day. On-time delivery starts when we ship out the product.

Here are some delivery time estimations. Please note that there are only estimations and we do not guarantee delivery dates. 
  • France delivery takes around 15 days. 
  • United Kingdom delivery takes around 30 days.
  • USA delivery takes around 16 days
  • Australia delivery takes around 16 days
  • Brazil delivery takes around 40 days

 

  How Double Noeud bow ties are ethical ?

Ethics is an essential value for Double Noeud. This is why our products are made through re-appropriation and recycling of wood and other natural materials.Moreover, we carefully ensure that each link in the chain has enough resources to gain and produce value. 

 

  Are our bow ties made by hand?

All Double Noeud bow ties are handmade. We closely work with our suppliers in order to guide them with the design we want. We know that handmade is always better because it means that the manufacturers took time to design the best product only for you. This is why shipping can take longer.

 

  What happens if my product arrived damaged ?

You can submit refund requests up to 15 days after your order has been completed by writing us : contact@double-noeud.com

Please note that you can only open one dispute per order.

 I have ordered 2 different products but just one arrived ?

Please do not worry, if you ordered 2 or more different models, they can arrive in separate packages one after another. Our products are sometimes shipped from different warehouse, don't worry your product will arrive soon!