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DELIVERY AND RETURNS

 

OUR GOAL IS TO OFFER YOU THE BEST FREE SHIPPING, NO MATTER WHERE YOU LIVE !

Free delivery:

Shipping charges include preparation, packaging and delivery costs. The dimensions of the boxes are adapted to the articles which will be protected properly.

 

Order Processing:

We work to process the orders the same day they are made.

PLEASE NOTE: Order processed does not mean it was shipped. It means that our system notified the manufacturer to package the product and send to the postal service to be shipped out. 

     

    SHIPPING

    Shipping Times:

    We guarantee that our products are delivered on time. Our products are delivered all around the world before 60 days from the payment day. On-time delivery starts when we ship out the product.
    If you have purchased anything on www.double-noeud.com and did not receive it within our guaranteed delivery time, you can get a full refund.
    Here are some delivery time estimations. Please note that there are only estimations and we do not guarantee delivery dates. 
    • France delivery takes around 15 days. 
    • United Kingdom delivery takes around 30 days.
    • USA delivery takes around 16 days
    • Australia delivery takes around 16 days
    • Brazil delivery takes around 40 days

     

    Full refunds are not available under the following circumstances:
    1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
    2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster)
    3. Other exceptional circumstances outside the control of www.doublenoeud.com
    4. Unauthorized charges made to your bank account

    Guaranteed Protection Period:
    You can submit refund requests up to 15 days after your order has been completed by writing us : contact@double-noeud.com. 
    Please note that you can only open one dispute per order.
    Conditions for Submitting Refund Requests :
    1. You did not receive your order within the guaranteed delivery time.
    2. You can submit refund requests up to 15 days after your order has been completed or when you receive the product if it is broken or not the one you were waiting for.

    Scope of Guarantee:

    All our products have the Returns & Refund guarantee. Any product bought through the website is protected if the items you received are not as described.

    The following situations are not included:
    1. An item you claim is not as described, but the seller can prove that it is.
    2. Items are as described, but you no longer want them (unless the seller offers easy returns)

    For any problem, Double Noeud stays at your disposal do not hesitate to contact us : contact@double-noeud.com